Return & Exchange Policy

We offer a 7-day return and exchange policy,which means you have 7 days from the date of receiving your order to request a return or exchange.

Eligibility

To be eligible for a return or exchange, your item must:

• Be in the same condition as when you received it
• Be unworn and unused
• Have all original tags attached
• Be in its original packaging
• Include the receipt or proof of purchase

Unseen Collection

Products from our Unseen Collection are non-returnable and non-exchangeable, as they are customised according to the customer's requirements and are offered at a sale price.

How to Request a Return or Exchange

To request a return or exchange, please contact us at hello@tiptoknails.com or message us on WhatsApp at 6366986283 within 7 days of receiving your order.

If your request is approved, we will provide you with the necessary instructions for returning the product.

Please do not send any product back without first contacting us and receiving approval. Unauthorised returns or exchanges will not be accepted.

Return Address

OMNIGEN LABS PRIVATE LIMITED
Second Floor, No. 18/1, Model House Cross Road,
S. Kariyappa Road, Basavanagudi,
Bengaluru, Karnataka – 560004

Support Email: hello@tiptoknails.com
WhatsApp: 6366986283

Damaged, Defective or Incorrect Items

Please inspect your order as soon as you receive it. If you receive a damaged, defective, or incorrect product, please contact us immediately so that we can review the issue and provide an appropriate resolution.

Non-Returnable & Non-Exchangeable Items

The following items are not eligible for return or exchange:

• Products from the Unseen Collection
• Customised or personalised products
• Sale items
• Gift cards
• Items that have been worn, used, damaged, or altered

Exchanges

If you wish to exchange an eligible product, please contact us within 7 days of receiving your order.

Once we receive and inspect the returned product, we will confirm whether the exchange has been approved. Replacement products will be shipped subject to availability.

If the requested product is unavailable, we will contact you to discuss the available options.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or payment provider may take additional time to process and reflect the refund in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

For any questions regarding our return or exchange policy, please message us on WhatsApp at 6366986283 or email us at hello@tiptoknails.com.